Last updated 30 July 2026
This policy covers two different things that are often confused. Please read the section that applies to you.
If you are a customer who paid a business through PayPe — see Payments to a merchant below. Your refund is decided by the business you bought from, not by PayPe.
If you are a PayPe subscriber — see PayPe subscriptions for cancellations and refunds on ERP, HRMS and AI Builder plans.
When you pay a business that uses PayPe, PayPe is the technology that carries the payment. The goods or services are supplied by that business, and their refund policy applies.
| Payment method | Typical time after the merchant approves |
|---|---|
| UPI | Within 24 hours, usually the same day |
| Debit or credit card | 5 to 7 working days, depending on your bank |
| Net banking | 3 to 7 working days |
Once a refund is processed you will be given a bank reference number — a UTR for UPI, or an ARN for cards. Quote that number to your bank if the credit has not appeared after the times above.
If a payment failed but money left your account, it is normally reversed automatically by your bank within 5 to 7 working days without anyone needing to act. If it has not, contact the merchant, or write to us with the date, amount and order reference and we will trace it.
Contact our grievance officer below with your order reference and a description of the issue. We can confirm what happened to the payment, share the transaction record, and raise the matter with the merchant. We cannot compel a merchant to refund, and PayPe is not the seller of the goods or services.
Where a free trial or demo access is offered, no payment is taken and nothing is charged unless you choose a paid plan.
You may cancel at any time from your account or by writing to us. Cancellation stops future billing. Your access continues until the end of the period you have already paid for.
| Situation | What we do |
|---|---|
| Within 7 days of a first subscription, service barely used | Full refund on request |
| Cancellation part-way through a term | No refund for the unused period; access continues to term end |
| Billed in error, or charged twice | Full refund of the incorrect amount |
| Extended outage caused by PayPe | Pro-rata credit for the affected period |
| Custom development or onboarding already delivered | Non-refundable |
| Account terminated for breach of terms | No refund |
Approved subscription refunds are returned to the original payment method within 7 to 10 working days.
Processing fees charged on a transaction are generally not returned when that transaction is refunded, as they are incurred by the underlying network. Your rate card sets out the position that applies to your account.
Write to admin@paype.co.in with:
We acknowledge within 48 hours and aim to decide within 7 working days.
In accordance with applicable Indian law, complaints may be addressed to our grievance officer, who will acknowledge within 48 hours and aim to resolve within 30 days.
Ramesh Muthuvel — Grievance Officer
PayPe Technologies Pvt. Ltd., 277/1A, Annamalai Industrial Park, Kalapatti, Coimbatore 641048, Tamil Nadu, India
admin@paype.co.in · +91 99448 57191
Monday to Saturday, 10:00–18:00 IST
PayPe Technologies Pvt. Ltd.
277/1A, Annamalai Industrial Park, Kalapatti, Coimbatore 641048, Tamil Nadu, India
CIN U74994TN2022PTC151114 · GSTIN 33AAMCP7960K1ZU
admin@paype.co.in · +91 99448 57191